<p>Please note that in our experience some frustrations in email support are because our team has attempted to get critical information from you but has been unable to get a response from you with the right information. Please be sure to answer all questions that the team asks you and include usernames, passwords, and a step-by-step instruction on how to reproduce the problem.&nbsp; When we have this information, the issue is usually solved quickly.</p> policies, support manager 2 true 2008-06-09T13:57:46Z 14 frustrated true 2009-01-06T08:01:42Z At any time you can escalate an issue by asking to escalate an issue to a support manager in your email correspondence with our support team. A support manager reviews all tickets twice every day and will give extra attention to your issue and telephone you if necessary. 2009-01-06T08:01:42Z 1