How do I run the traceroute command?
Windows
1. Click "Start" on the Windows Desktop, then "Run".
2. In the prompt which appears, enter "command" and click on "OK".
3. At the command prompt, enter the following command exactly as it appears here: tracert yourdomain.com >> c:\trace-output.txt
4. Open up "th_trace.txt", which should appear in your C: directory (main directory of your hard drive). Copy and paste the entire contents of the text file in an email to our support team.
Linux / BSD
1. Open up a new shell window.
2. Execute the following command from the bash: traceroute www.yoursite.com >> ~/trace-output.txt
3. Open up "trace-output.txt" , which should appear on your desktop or home directory. Copy and paste the entire contents of the text file in an email to our support team.
Mac OS X
1. Open a terminal application in /Applications/Utilities/Terminal.app
2. Execute the following command: traceroute www.yoursite.com > ~/trace-output.txt ; open ~/trace-output.txt
3. Open up "trace-output.txt" , which should appear in your home folder. Copy and paste the entire contents of the text file in an email to our support team
Category: Knowledgebase
Created on: June 5th, 2008
